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Fullerton Health Advocates Prioritising Data Security in Singapore

Fullerton Health Advocates: Prioritising Data Security in Singapore

Fullerton Health Advocates Prioritising Data Security in Singapore

At Fullerton Health, we recognise the paramount importance of safeguarding personal data, particularly when it comes to managing medical information in Singapore.

As a leading healthcare provider committed to delivering quality care, we prioritise data security to uphold the trust and confidentiality of our patients. In an era of rapid digital transformation, it is imperative for individuals to adopt safe practices when handling their personal data, especially in the healthcare sector. Here are some essential guidelines endorsed by

Fullerton Health for managing, storing, and sharing medical data securely:

Multi-Factor Authentication: This acts as an additional layer of security to prevent unauthorized users from accessing these accounts, even when the password has been stolen. Usually, the first layer of password is what we configure and input after the user identification. The second layer authentication can come from secured token, SMS, finger-print or emails.

SingPass Protection: SingPass credentials serve as the primary access point for government e-services, including healthcare portals. At Fullerton Health, we strongly advise against sharing SingPass credentials with anyone, as this could compromise the security of sensitive medical information. Patients are encouraged to create strong, unique passwords and enable two-factor authentication to prevent unauthorised access.

Secure Communication Channels: When communicating with healthcare providers or sharing medical data, patients should utilise secure channels (i.e. VPN) endorsed by Fullerton Health. Avoid transmitting sensitive information through unsecured platforms such as WhatsApp group chats or email, as these pose significant risks to data privacy. Instead, utilise encrypted messaging applications or secure online portals provided by Fullerton Health for confidential communication.

Data Storage Best Practices: Fullerton Health emphasises the importance of secure data storage practices to prevent unauthorised access or data breaches. Patients are advised against storing medical data on public computers, cloud storages or unencrypted external storage devices, which could expose sensitive information to potential security threats. Invest in encrypted storage solutions endorsed by Fullerton Health to safeguard personal data effectively.

Encrypted Data Transmission: When sharing medical records or information with Fullerton Health professionals, patients should ensure that data transmission channels are encrypted and secure. Avoid sending confidential data via unencrypted email or messaging platforms to mitigate the risk of interception by malicious actors. Utilise secure online portals or Secured FTPs provided by Fullerton Health for transmitting sensitive medical information securely.

Data Encryption Protocols: Fullerton Health advocates for the implementation of robust data encryption protocols to enhance the security of personal data. Patients are encouraged to encrypt external storage devices and backup copies of medical data to prevent unauthorised access in case of loss or theft. Consult with Fullerton Health’s IT experts to implement encryption solutions tailored to your specific needs.

Regular Data Backups: Fullerton Health emphasises the importance of regular data backups to ensure data integrity and accessibility. Patients should establish a routine backup schedule and store backup copies of medical data in secure, encrypted locations, preferably on cloud storage platforms endorsed by Fullerton Health. Regularly verify the integrity of backups to mitigate the risk of data loss due to unforeseen circumstances.

Continuous Education and Awareness: Fullerton Health is committed to educating patients about the importance of data security and providing ongoing support and guidance. Stay informed about the latest cybersecurity threats and best practices for data protection through resources provided by Fullerton Health. Report any suspicious activities or unauthorised access promptly to Fullerton Health’s dedicated support team for immediate action.

In conclusion, Fullerton Health reaffirms its commitment to prioritising data security and privacy in Singapore’s healthcare landscape. By adhering to safe practices endorsed by Fullerton Health, patients can effectively safeguard their personal data and trust that their confidentiality is upheld. Together, let us prioritise data security and work towards a safer and more secure healthcare environment for all.

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Contributed by:

Alvin Lim
Group Technology and Information Security Director
Fullerton Health Group