For Corporates
Focus on recovering and leave the rest to us. Consult our MOH-accredited doctors virtually, receive medications at your doorstep, and review your consultation history easily with a tap.
Download the Fullerton Health Concierge App and sign up / login using your mobile number.
Consult our panel of MOH-accredited doctors in comfort, at your convenience.
Have your prescription delivered to your doorstep within three hours of the selected delivery slot.
Review your medical records anytime you need it, anywhere you may be.
We’re always just a call away. If you have any of the following health concerns, let us help!
For conditions not listed above, our doctors will exercise their professional judgement and discretion.
Day & Time | Rate (excl. GST) |
Mon – Fri 08:00 – 21:59 | From S$24.00 |
Sat 08:00 – 12:59 | From S$24.00 |
Mon – Fri 00:00 – 07:59, 22:00 – 23:59 | From S$39.00 |
Sat 00:00 – 07:59, 13:00 – 23:59 | From S$39.00 |
Sun & Public Holidays 00:00 – 23:59 | From S$39.00 |
Licensed by MOH. License No. R/23M1289/MDS/004/242
For telemedicine, the most suitable conditions are non-emergency, mild to moderate health issues where physical examination is minimal or can be guided virtually. You may do a consultation via telemedicine if you are having:
For conditions that are not found in the list above, your doctor will make a clinical judgement based on his/her best assessment.
Do seek urgent care if you experience any of the following red flag symptoms:
The above is non-exhaustive and are not suitable to be seen via telemedicine.
Any person below the age of 16 seeking consultation via telemedicine must always be accompanied by an adult (parent/guardian) during the consultation. Please note that the doctor will need to verify the accompanying adult’s identity as well.
Yes.
For corporate users, please ensure that your dependent has been registered with your company. Login to your dependent’s account to access our services. For private users, you may register your dependents under Profile > My Account > My Dependents.
Our telemedicine service is available 24/7. After-office hours fees are applicable for the following timings:
Monday to Friday: | 12:00 AM to 07:59 AM | 10:00 PM to 11:59 PM |
Saturday: | 12:00 AM to 07:59 AM | 01:00 PM to 11:59 PM |
Sunday & Public Holidays: | 12:00 AM to 11:59 PM | (Full day) |
Deliveries should be fulfilled within a three-hour window from the selected slot. Available slots include: 09:00 AM, 11:00 AM, 02:00 PM, 05:45 PM, 08:00 PM, 10:00 PM Delivery fee is currently waived.
Our medical concierge service is available 24/7. Please reach out to the team at 6715 9427.
Our telemedicine service is available via our Fullerton Health Concierge app on Android and iOS-enabled mobile devices.
Do ensure that the operating system on your device is updated to minimally Android 5.0 or iOS 13.0 respectively, for best compatibility.
Our doctors will make several attempts to establish a successful connection. Failing which, the booking will be cancelled, and a refund will be processed via your payment mode. Though initiated immediately, do allow 5 to 10 working days for the refund to be reflected in your bank statement.
To minimise connectivity issues, we strongly recommend that you connect to a strong and stable Wi-Fi or data network before your video consultation. Please also ensure that you have enabled app permissions for your camera and microphone, and push notifications.
If you still encounter issues, please contact our medical concierge team at 6715 9427.
Yes, you may use a non-Singapore registered mobile number for verification.
As an added security measure to reduce the risk of online identity theft, One-Time PIN (OTP) verification is required as part of the verification process.
All medical records relating to your past telemedicine consultations are accessible via the app.
For corporate users: Telemedicine > Consultation History
For private users: Profile > History > Telemedicine > All
No, any form of recording is strictly prohibited as any violation would constitute a breach of privacy and confidentiality regulations between the doctor and patient.
Yes, all personal information and medical records provided to us are securely stored.
Yes, you may choose to reschedule or cancel any upcoming appointment via the app. We strongly encourage that you do so at least 2 hours prior to the scheduled appointment time.
For assistance, please contact us at 6715 9427
Yes. Currently, your payment will be refunded to you via your payment method. Though initiated immediately, do allow 5 to 10 working days for the refund to be reflected in your bank statement.
We strongly encourage that any changes to your appointment be made or informed at least 2 hours prior to the scheduled appointment time.
For assistance, please contact us at 6715 9427.
For scheduled appointments, you may choose from any of our listed Fullerton Health doctors, according to their next available timing.
Our team of doctors are all MOH-accredited and have gone through internal training to ensure the provision of quality telemedicine services on our platform.
The doctor will endeavour to reach you via the app within the first 5 minutes. If unsuccessful, the booking may be cancelled.
For scheduled appointments: In the unlikely event that the doctor does not attempt a connection within 10 minutes of the appointment time, your consultation fee will be refunded to your payment method.
Though initiated immediately, do allow 5 to 10 working days for the refund to be reflected in your bank statement.
You may use your passport, a copy of your SingPass, or Singapore Driving License for verification as well. Birth certificates are also allowed for minors under the age of 16 but they must always be accompanied by an adult (parent/guardian) during the consultation. The accompanying adult must also produce official ID documents for verification.
Kindly ensure that the ID matches that of the registered ID in the telemedicine profile.
Yes, referral letters and medical certificates may be issued based on the doctor’s assessment during the telemedicine consultation. The doctor will assess and recommend the best course of treatment, which may or may not involve the issuance of a referral letter or medical certificate.
If the doctor deems your condition as unsuitable and the booking is cancelled before the start of the consultation, the consultation fees will be refunded to you via the payment mode used. If the doctor assesses your condition to be unsuitable only after reviewing your condition during the consultation, consultation fees will be applicable.
After the consultation, you may review and check out the prescription via the app.
Only after the prescription has been checked out, can delivery be arranged. The medication will be dispensed and packed into a tamper-evident package by our Fullerton Health clinic, before being picked up by our appointed delivery partner.
Do ensure that your delivery address and delivery time slot is complete and indicated accurately to ensure a successful delivery.
Please note that medication delivery can only be made to a Singapore address.
Dosage instructions are available on the medication label. Otherwise, you may refer to ‘Prescriptions’ found within your consultation history.
Please be contactable and present to collect the parcel. If unavailable, you may appoint a representative to collect the parcel on your behalf.
We regret that self-collection is not available at this time.
For paid prescriptions, please note that all transactions are final and non-refundable.
For unpaid prescriptions, you may be required to reconsult with the doctor to ensure treatment plans and requests are accurate and aligned.
Should you have a specific request, you are strongly encouraged to engage in active discussion with the doctor during the consultation.
Your delivery should reach you within a three-hour window, from your chosen time slot. To be able to select each time slot, payment must be made at least 45 mins before.
Available time slots include:
09:00 AM, 11:00 AM, 02:00 PM, 05:45 PM, 08:00 PM, 10:00 PM
Delivery fees are currently waived. However, a fee of S$20 (before prevailing GST) will be applicable should the delivery be unsuccessful, and in the event a redelivery is required.
Kindly ensure you remain contactable during the delivery window and can grant our delivery partners access to your location (if required).
Yes, however, please ensure that the respective security posts are informed in advance, and access is granted to our delivery partners. Kindly do not indicate such locations as your delivery address if you are unable to grant access to our delivery partners.
There is no additional charge at this time as delivery fees are currently waived.
In the event the Restricted Location is inaccessible by our delivery partners during their delivery attempt due to restrictions, the delivery will be marked as unsuccessful. If a redelivery is requested, a fee of S$20 (before prevailing GST) is applicable.
Restricted Locations include but is not limited to:
We accept most major debit/credit cards (Visa / Mastercard) via our payment gateway powered by Stripe.
