Fullerton Health Philippines and The Medical City Strengthen Continuity of Care Through Coordinated Referral Partnership

New collaboration enhances patient access to from preventive and primary care to specialist, hospital, and advanced diagnostic services through a seamless referral pathway 

Fullerton Health Philippines has entered into a strategic partnership with The Medical City (TMC), one of the premier hospitals in the Philippines featuring a vast network of specialists and hospital-based services, to strengthen continuity of care for patients through a coordinated referral system that seamlessly connects primary and preventive care with specialist and hospital-based services.

Formalized through a Memorandum of Agreement, the partnership brings together our expertise in preventive and primary care in the Philippines, with The Medical City’s capabilities in specialty and hospital services, reflecting a shared commitment to creating a more integrated healthcare experience for patients in the Philippines and timely access to the appropriate level of care throughout their healthcare journey. 

“At Fullerton Health Philippines, we believe healthcare should be connected, accessible, and centered around the needs of every patient,” said Carmie de Leon, Country General Manager, Fullerton Health Executive Health Screening and Radlink Philippines “This partnership allows us to further support our patients beyond preventive and primary care by providing a clear pathway to specialized treatment and hospital services whenever needed.”

Echoing this commitment, Dr. Ruben Kasala, Executive Vice President and Chief Executive Officer of The Medical City, highlighted the importance of creating a seamless patient experience across different levels of care.

“Healthcare should feel connected from the patient’s perspective. Whether a patient comes in for a routine consultation or eventually requires specialized treatment or hospitalization, there should be a clear pathway that helps them get the appropriate care at the right time,” he said.

As a leading provider of preventive and primary healthcare services, Fullerton Health Philippines supports individuals in proactively managing their health through consultations, screenings, and early intervention. Through this new referral pathway, patients requiring further evaluation, specialized treatment, advanced diagnostics, hospitalization, emergency services, or surgical care can now be efficiently connected to The Medical City’s network of specialists and healthcare resources.  

The collaboration is designed to eliminate unnecessary delays and reduce fragmentation in care by facilitating smoother transitions between healthcare settings. By improving referral management and communication between clinical teams, patients can benefit from a more coordinated experience from initial consultation through to specialist treatment and recovery. 

As healthcare needs continue to evolve, Fullerton Health Philippines remains committed to building strong partnerships that enhance access, improve care coordination, and help patients navigate the healthcare system with greater confidence. This latest collaboration marks another step forward in delivering connected care and ensuring patients receive the right care, at the right time, and in the right setting 

Related Media Coverage 

Following the announcement, the partnership was featured in several media outlets: 

• Philippine Daily Inquirer: The Medical City, Fullerton Health Philippines partner to strengthen continuity of care for patients 

• Daily Tribune: The Medical City, Fullerton Health Philippines team up on coordinated care