Fullerton Health remains committed to keeping our employees safe, ensuring our services remain accessible and support the communities where we operate in


What We Are Doing to Keep Our Services Available to Patients and Clients

  • Clinics remain open in Singapore, providing essential services to ensure accessible care to all
  • Educate clients and their employees in Singapore through webinars, talks and advisories
  • In Philippines, selected Aventus clinics remain open with shortened clinic hours
  • Provide coverage for our clients in Philippines for COVID-19
  • Online crediting of medical reimbursement and online banking option for premium payments and payment to medical providers in Philippines
  • Call centres remain in operations in Singapore and Philippines
  • Free medical advice was provided on a helpline operated through WeChat where patients could engage with the doctor via one-on-one or group chat sessions to address their health concerns in China, where the clinics were closed in February
  • Provide consult to our channel partners, brokers and their employees in China on precautionary measures in workplaces
  • Launch of a 24/7 Advisory Line for our clients in Australia to provide their workers with COVID-19 advice
  • Our Jobfit occupational health team in Australia are assisting clients with their health and safety needs through on-site temperature checks, imminent workplace vaccinations and other COVID-19 related health services and advice
  • Provision of vaccines, equipment, ambulances, advisory and plan to our clients in Indonesia

What We Are Doing to Keep Employees Safe


  • We ensure that PPE is available for all our frontline healthcare employees across the region
  • Regular communications on personal hygiene protocols and checking of temperature
  • Maintain hygiene standard in offices and clinics
  • Work from home arrangements in place for office personnel
  • Provision of food, lodging and transportation service to medical frontliners and skeleton force in the office during enhanced quarantine order in the Philippines
  • Care packages (Vitamin C, hand sanitiser, etc) were distributed to employees in our Singapore and Indonesia markets

What We Are Doing for Communities Where We Operate


  • We developed a free-for-use COVID-19 Symptom Checker on its LiveFuller mobile app. The AI-enabled symptom checker features first response capabilities via in-app messaging function and is available in four different languages: English, Chinese, Malay, and Tamil. 

  • Over 300 nurses are assisting the Australian public by providing 24/7 telephone support services addressing health concerns on COVID-19, in partnership with the Australian Government
  • Donation of mask and gloves to Hubei, China, in time of needs
  • Our ambulance service has made 3,000 trips and counting ferrying suspect cases to National Centre for Infectious Diseases as part of Singapore’s national initiative
  • Our retail clinics are part of Singapore’s PHPC scheme
  • We provide medical assistance as part of national initiative to take care of the health needs of foreign workers at the floating hotels and dormitories in Singapore
  • Fullerton Health is part of the COVID-19 Action Platform (CAP) under World Economic Forum https://www.weforum.org/covid-action-platform

Online Resources

Health Advisory for COVID-19

Health Advisory for COVID-19

Health Advisory for COVID-19

Keeping Safe from COVID-19

Keeping Safe from COVID-19

Keeping Safe from COVID-19

Sequence of Putting on A Surgical Mask

Sequence of Putting on A Surgical Mask

How to Put On & Remove A Surgical Mask

How to Put On & Remove A N95 Mask

How to Put On & Remove A N95 Mask

How to Put On & Remove A N95 Mask

Hand Rub Techniques

Hand Rub Techniques

Proper Hand Rub Techniques

Online Resources

Hand Washing Techniques

Hand Washing Techniques

Proper Hand Washing Techniques

COVID-19 What You Need to Know

COVID-19 What You Need to Know

COVID-19 What You Need to Know

COVID-19 Keeping Safe

COVID-19 Keeping Safe

COVID-19 How We Keep You Safe

LiveFuller Covid-19 Symptom Checker App

LiveFuller Covid-19 Symptom Checker App

LiveFuller Covid-19 Symptom Checker App