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Account Management Specialist

Fullerton Health

You will be part of the Account Management team, providing administration support including but not limited to the following responsibilities;

Role Overview:

  • Manage a portfolio of Corporate Clients
  • Data entry and maintenance of Corporate Client database
  • Preparation of monthly/ ad-hoc Client reporting requirements
  • Support the department in administrative duties where required
  • Receive and respond to Client enquiries through calls and emails
  • Coordinate with internal stakeholders to troubleshoot issues, resolution and perform service recovery where required.
  • Contract renewals and upsell of services
  • Drafting of documentations including but not limited to Service Agreements, client handbook, decks etc.
  • Assist with audit requirements and due diligence by Clients
  • Undertake any ad-hoc tasks where required
  • Preparation/ printing of member Cards and arrange for mailing
  • Document sorting and filing
  • Conduct communication sessions and sales pitches
  • Assist with Client follow-ups on accounts receivables where required.

Minimum Requirements:

  • Diploma / Degree in relevant discipline with 1-2 years of working experience
  • Medical insurance knowledge will be an added advantage
  • Prior experience in client servicing will be an added advantage
  • Strong customer service orientation
  • Detailed-oriented and proficient to handle complex data in MS Excel
  • Self-motivated and able to work independently as part of a team
  • Strong communication and interpersonal skills

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