Our Services
Overview

Our business is divided into Managed Care and Network Management Services, Primary Care and Diagnostics, Specialty and Ancillary Care.

Managed Care & Network Management Services

Convenient and cost-effective management and administration of employee healthcare benefits programs, independent claims management, group administration and emergency medical assistance. Through our subsidiary, the Intellicare Group, we also provide managed care plans in the Philippines.

  • Claims processing for general practitioners, specialist practitioners and in-patient claims
  • Claims appeals
  • Liaising with clinics and network panel providers for supporting documents
  • Issuing letters of guarantee to healthcare service providers to assure payment for their patients covered under our healthcare solutions, so they don't have to make large upfront payments
  • Analysing utilization of medical benefits and health trends
  • Compiling utilization reports
  • 24/7 all year-round support for our clients' healthcare services. This includes:
    • Making appointments with healthcare service providers
    • Coordinating medical and emergency assistance
    • Supporting processing of claims
    • Assisting with all other medical enquiries
Primary Care Services

General Practice consultations through our owned healthcare facilities or on-site medical centres that are located at our clients' premises

  • General Practitioner Services
  • Occupational Health Services
    • Employment-related medical, work fitness and specialist assessments
    • Injury management, rehabilitation and prevention
    • Drug and alcohol screening
    • Health surveillance to identify potential health and medical issues
    • Health and wellness programs (vaccination programs, health education and promotion, and fitness and nutrition)
  • Executive Health Screening Services
    • Insurance medical health screening
    • Executive health screening
    • On-site health screening at our corporate clients' premises
    • Vaccination services
Diagnostics, Specialty and Ancillary Care Services

Diagnostics, Specialty and Ancillary Care services complement our primary and managed care services and may be offered under our integrated healthcare solutions to our corporate and insurer clients. They include:

  • Medical Diagnostic Imaging Services
    • MRI
    • CT
    • X-ray
    • Ultrasound
    • Mammography
    • Fluoroscopy
    • Bone mineral densitometry
    • Positron emission tomography (PET)
  • General surgery services
    • Laparoscopic diagnosis and surgery
    • Colorectal surgery
    • Vascular surgery
    • Endocrine surgery
  • Cardiology
    • Medical management of heart disease
  • Orthopaedic Surgery
    • Adult reconstruction surgery
    • Arthroscopic surgery
    • Sports surgery
    • Treatment for certain foot and ankle problems
    • Treatment for certain spinal problems
    • Office orthopaedics
    • Trauma surgery
  • Physiotherapy
    • Treatment and rehabilitation of orthopaedic, sports, musculoskeletal and traumatic injuries
  • Dental
    • Cleaning
    • Scaling and polishing
    • Dental implant treatments
    • Wisdom tooth surgery
  • Pharmaceutical Services
    • Retail pharmacy - offering full dispensary services, including sale of prescription medicines, counselling on medication and supplement usage
  • Medical Assistance and Evacuation Services
    • Providing medical advice over the phone
    • Providing of pre-travel advice and contingency planning for relocation to remote areas
    • Sophisticated assistance services, such as:
      • Medical monitoring and case management
      • Escorted repatriation on commercial flights
      • Air ambulance medical evacuation

Footnote: * Certain services are only offered in selected markets in which we operate.

 
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